Last updated: August 6, 2026
This Shipping Policy explains how and when Decantly ships your order. Please read it alongside our Refund & Returns Policy.
Where we ship. We currently ship within the United States, including Alaska and Hawaii. For delivery outside the US, contact us before ordering.
Order processing. Orders are processed Monday–Friday, excluding US holidays. Most in-stock orders dispatch within 1–2 business days; busy periods may take slightly longer. You’ll get a confirmation email at purchase and a tracking email once it ships.
How we pack. Every decanter is wrapped and double-boxed with internal cushioning before it leaves us, and every shipment is insured for its full value.
Shipping rates. Free insured standard shipping on orders over $99 within the contiguous US. For orders under $99, a flat rate is shown at checkout before payment. Rates for Alaska and Hawaii are also shown at checkout.
Delivery times. After dispatch, standard shipping typically takes 3–7 business days depending on location and carrier. These are estimates, not guarantees, and may be affected by weather, carrier delays, or events outside our control.
Signature on delivery. Higher-value orders may require a signature. If a carrier cannot deliver and the parcel is returned to us, we will contact you to arrange reshipping, which may incur an additional charge.
Tracking your order. Once shipped, we email a tracking number. If tracking hasn’t updated for several days, contact us.
Address accuracy. Please ensure your shipping address is correct. We are not responsible for orders delayed or returned due to an incorrect or incomplete address; reshipping may incur additional charges.
Lost or damaged shipments. If your order is lost in transit or arrives damaged, contact us within 7 days of the expected or actual delivery date with your order number and, for damage, photos of the item and the box. We’ll handle the carrier claim and send a replacement or refund.
Questions. If you have any questions about shipping, tracking, or delivery, our team is happy to help.
Contact us. Decantly, 7127 S Francisco Ave Chicago, IL 60629, USA. Email: support@decantly.shop. Phone: 773-554-8865.