Last updated: August 6, 2026
At Decantly, we want you to be satisfied with your purchase. This policy explains how returns, refunds, exchanges, and defect claims work.
30-day returns. You may return most items within 30 days of delivery for a refund. Items must be unused, in original condition and packaging, with the stopper and all accompanying parts. Proof of purchase is required.
Non-returnable items. Clearance and final-sale items are sold as-is and are not returnable. Gift cards are non-refundable. Any exclusions are noted on the product page.
How to start a return. Contact us at support@decantly.shop with your order number and reason before shipping anything back. We will provide instructions and the return address. Items sent without authorization may not be accepted. Because these are glass items, returns must be repacked in the original double-box protection.
Return shipping. Unless the return is due to our error or a defect, you are responsible for return shipping. Use a trackable, insured method — we can’t guarantee receipt of untracked returns, and breakage on an uninsured return trip is not refundable.
Refunds. After we receive and inspect your return, we email you to confirm approval. Approved refunds go to your original payment method, typically within 5–10 business days depending on your bank. Original shipping charges are non-refundable except where the return is due to our error.
Exchanges. The fastest way to exchange is to return the original for a refund and place a new order.
Manufacturing defects. Our decanters are hand-blown and hand-cut. Small differences in weight, cut depth, and clarity between pieces are characteristic of the process and are not treated as defects. Chips, cracks, a base that will not sit level, and a stopper that will not seat are defects — contact us with your order number and photos and we will replace the item or refund it.
Damaged or defective items. If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and photos of both the item and the shipping box. Shipments are insured; we handle the carrier claim ourselves. We will arrange a replacement or refund at no cost to you, including return shipping.
Late or missing refunds. If an approved refund hasn’t arrived after 10 business days, check with your bank first, then contact us and we’ll help track it.
Contact us. Decantly, 7127 S Francisco Ave, Chicago, IL 60629, USA. Email: support@decantly.shop. Phone: 773-554-8865.